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Program Management: Data is Key to an Omnichannel Managed Travel Vision

Learn how Traxo client ZS Associates evolved their travel program from a traditional mandated program to a more flexible, traveler-friendly program -- without sacrificing savings, safety, or satisfaction.

Led by Suzanne Boyan, Business Travel News' 2019 Travel Manager of the Year, global consulting firm ZS Associates is taking a modern approach to corporate travel management. Boyan empowers her traveling employees with booking flexibility by partnering with airline and hotel suppliers, as well as her TMC, creating a program that meets the needs of all her company's stakeholders – from the CFO to risk management, road warriors and procurement.

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Travel Managers Office Hours: Uncovering Value in Travel Leakage

In this edition of Traxo's Travel Managers Office Hours webinar series, we brought together three experts from travel industry areas to discuss the hidden value of travel leakage, from savings opportunities to enhanced traveler satisfaction. 

Business Travel Leakage Webinar Panelists:

  • Jennifer Steinke, Global Travel Manager, PPD
  • Greeley Koch, VP


Travel Managers Office Hours: What's Next for Program Compliance?


As we approach 2021, it's critical to think strategically about travel program compliance and put a plan in place that safeguards your program. On December 8th, Traxo brought together three experienced travel managers to discuss what's next for program compliance.

Travel Program Compliance Webinar Panelists:

  • Suzanne Boyan, ZS Associates (2019


How to Embrace an Omnichannel Strategy eBook

How to Embrace and Omnichannel Travel Management Strategy eBook

Will your business travelers always book how and where instructed?Will they always choose your company’s preferred airline, hotel, or car rental provider?

These are two prominent questions answered in Traxo's eBook, "How to Embrace an Omnichannel Strategy." By taking a closer look at

Case Study: Ritchie Bros. Auctioneers

Despite having a mandated travel policy, like many companies, Ritchie Bros. Auctioneers struggled with travel program leakage. Recurrent reconciliation and budgeting data challenges presented by this leakage activity was a key factor that drove Travel Administration Manager Michelle Grant to find travel data capture and intelligence provider,

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