--- title: How to Embrace an Omnichannel Strategy eBook description: Are you ready to embrace an omnichannel travel management strategy but concerned about leakage and booking blind spots? Read Traxo's Omnichannel eBook. image: https://resources.traxo.com/hubfs/Traxo-eBook-How-to-Embrace-an-Omnichannel-Strategy.jpg --- [![Traxo](https://resources.traxo.com/hubfs/traxo-logotype-white.svg "Traxo")](https://www.traxo.com/) [![Get Started](https://no-cache.hubspot.com/cta/default/4161121/e1f17185-59ab-48d3-acc4-12570e8930e5.png)](https://cta-redirect.hubspot.com/cta/redirect/4161121/e1f17185-59ab-48d3-acc4-12570e8930e5) [![Resources Icon](https://resources.traxo.com/hubfs/Resources%20Assets%202020/Resources%20Icon.svg) ](https://resources.traxo.com) ## [Resources](https://resources.traxo.com) Tools and publications for smarter travel management. This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [All Resources](https://resources.traxo.com) ## LATEST RESOURCES [Webinars](https://resources.traxo.com/tag/webinars) [Corporate Travel Management](https://resources.traxo.com/tag/corporate-travel-management) [![Title Image for Mexico, Venezuela, and the Middle East: What Did We Learn? Webinar](https://resources.traxo.com/hubfs/risk-webinar-image-3-1.png) ](https://resources.traxo.com/mexico-venezuela-and-the-middle-east-webinar) ## [****Mexico, Venezuela, and the Middle East: What Did We Learn? ](https://resources.traxo.com/mexico-venezuela-and-the-middle-east-webinar) [Watch the Webinar](https://resources.traxo.com/mexico-venezuela-and-the-middle-east-webinar) [![Title Image for Mexico, Venezuela, and the Middle East: What Did We Learn? Webinar](https://resources.traxo.com/hubfs/risk-webinar-image-3-1.png) ](https://resources.traxo.com/mexico-venezuela-and-the-middle-east-webinar) [Ebooks](https://resources.traxo.com/tag/ebooks) [![close_icon.svg](https://resources.traxo.com/hubfs/Resources%20Assets%202020/Return%20to%20Main%20Icon.svg) ](https://resources.traxo.com) [Off-Channel / Leakage](https://resources.traxo.com/tag/off-channel-leakage) [Corporate Travel Programs & Policy](https://resources.traxo.com/tag/corporate-travel-programs-policy) # How to Embrace an Omnichannel Strategy eBook ## **How to Embrace and Omnichannel Travel Management Strategy eBook** Will your business travelers always book how and where instructed? Will they always choose your company’s preferred airline, hotel, or car rental provider? These are two prominent questions answered in Traxo's eBook, "How to Embrace an Omnichannel Strategy." By taking a closer look at these questions and the concept of omnichannel travel booking policies, we reevaluate how to address the problem of leakage within managed travel programs.  ### **In the Omnichannel eBook, you'll learn about: ** 1. Adapting to change without sacrificing duty of care, reporting, and traveler satisfaction 2. Identifying your travel booking blind spots 3. The importance of capturing all of your travel data, regardless of booking channel 4. How to test your omnichannel strategy and ensure traveler satisfaction 5. Staying on top of your new omnichannel strategy with complete data visibility #### **Download the eBook for free now.** Downloads Download the "How to Embrace an Omnichannel Strategy" eBook: ![How_to_Embrace_an_Omnichannel_Strategy_eBook_Feature_Image](https://resources.traxo.com/hubfs/How_to_Embrace_an_Omnichannel_Strategy_eBook_Feature_Image.png) ## [NEXT](https://resources.traxo.com/consolidated-supplier-resources-for-covid-19-and-corporate-traveler-health) [Customer Stories](https://resources.traxo.com/tag/customer-stories) [Off-Channel / Leakage](https://resources.traxo.com/tag/off-channel-leakage) [Case Study](https://resources.traxo.com/tag/case-study) [![ZS Case Study | Title and Image of Suzanne Boyan](https://resources.traxo.com/hubfs/zs-associates-case-study-featured-image-Asset%2015.jpg) ](https://resources.traxo.com/zs-associates-travel-management-case-study) ## [ZS Associates Case Study: Pre-Trip Data is the Key to Travel Management ](https://resources.traxo.com/zs-associates-travel-management-case-study) [Cara Whitehill](https://resources.traxo.com/author/cara-whitehill) Learn how Traxo client ZS Associates evolved their travel program from a traditional mandated program to a more flexible, traveler-friendly program — without sacrificing savings, safety, or satisfaction. Led by Suzanne Boyan, Business Travel News' 2019 Travel Manager of the Year, global consulting firm ZS Associates is taking a modern approach to [Read the Case Study](https://resources.traxo.com/zs-associates-travel-management-case-study) [Read](https://resources.traxo.com/zs-associates-travel-management-case-study) [![ZS Case Study | Title and Image of Suzanne Boyan](https://resources.traxo.com/hubfs/zs-associates-case-study-featured-image-Asset%2015.jpg) ](https://resources.traxo.com/zs-associates-travel-management-case-study) [Webinars](https://resources.traxo.com/tag/webinars) [Off-Channel / Leakage](https://resources.traxo.com/tag/off-channel-leakage) [Program Savings](https://resources.traxo.com/tag/program-savings) [![Image of Webinar Title and Three Panelists](https://resources.traxo.com/hubfs/Traxo-Uncovering-Value-in-Travel-Leakage-Webinar.jpg) ](https://resources.traxo.com/uncovering-value-in-travel-leakage) ## [Travel Managers Office Hours: Uncovering Value in Travel Leakage ](https://resources.traxo.com/uncovering-value-in-travel-leakage) [Justin Morris](https://resources.traxo.com/author/justin-morris) In this edition of Traxo's Travel Managers Office Hours webinar series, we brought together three experts from travel industry areas to discuss the hidden value of travel leakage, from savings opportunities to enhanced traveler satisfaction.  ### Business Travel Leakage Webinar Panelists: - Jennifer Steinke, Global Travel Manager, [PPD](https://www.ppd.com/) - Greeley Koch, VP [Watch the Webinar](https://resources.traxo.com/uncovering-value-in-travel-leakage) [Read](https://resources.traxo.com/uncovering-value-in-travel-leakage) [![Image of Webinar Title and Three Panelists](https://resources.traxo.com/hubfs/Traxo-Uncovering-Value-in-Travel-Leakage-Webinar.jpg) ](https://resources.traxo.com/uncovering-value-in-travel-leakage) [Webinars](https://resources.traxo.com/tag/webinars) [Off-Channel / Leakage](https://resources.traxo.com/tag/off-channel-leakage) [Corporate Travel Programs & Policy](https://resources.traxo.com/tag/corporate-travel-programs-policy) [![Traxo December Webinar Panelists](https://resources.traxo.com/hubfs/Traxo-December-Webinar-Zoom-Cover.jpg) ](https://resources.traxo.com/travel-program-compliance-whats-next) ## [Travel Managers Office Hours: What's Next for Program Compliance? ](https://resources.traxo.com/travel-program-compliance-whats-next) [Justin Morris](https://resources.traxo.com/author/justin-morris) As we approach 2021, it's critical to think strategically about travel program compliance and put a plan in place that safeguards your program. On December 8th, Traxo brought together three experienced travel managers to discuss what's next for program compliance. ### Travel Program Compliance Webinar Panelists: - Suzanne Boyan, ZS Associates (2019 [Watch the Webinar](https://resources.traxo.com/travel-program-compliance-whats-next) [Read](https://resources.traxo.com/travel-program-compliance-whats-next) [![Traxo December Webinar Panelists](https://resources.traxo.com/hubfs/Traxo-December-Webinar-Zoom-Cover.jpg) ](https://resources.traxo.com/travel-program-compliance-whats-next) [Webinars](https://resources.traxo.com/tag/webinars) [Corporate Travel Management](https://resources.traxo.com/tag/corporate-travel-management) [Corporate Travel Programs & Policy](https://resources.traxo.com/tag/corporate-travel-programs-policy) [![Traxo Town Hall Webinar Title and Building Illustration](https://resources.traxo.com/hubfs/Traxo-September-Townhall-Webinar.jpg) ](https://resources.traxo.com/travel-managers-office-hours-town-hall-march-2021) ## [Travel Managers Office Hours: Town Hall March 2021 ](https://resources.traxo.com/travel-managers-office-hours-town-hall-march-2021) Lacey Williams On March 30th, 2021, we hosted our second town hall during the Traxo Travel Managers Office Hours webinar series. This webinar was open to all travel industry professionals, including travel buyers, suppliers, and TMCs. More than 150 travel professionals joined the session to ask questions, share their experiences and connect with industry peers. [Watch the Webinar](https://resources.traxo.com/travel-managers-office-hours-town-hall-march-2021) [Read](https://resources.traxo.com/travel-managers-office-hours-town-hall-march-2021) [![Traxo Town Hall Webinar Title and Building Illustration](https://resources.traxo.com/hubfs/Traxo-September-Townhall-Webinar.jpg) ](https://resources.traxo.com/travel-managers-office-hours-town-hall-march-2021) [Webinars](https://resources.traxo.com/tag/webinars) [Off-Channel / Leakage](https://resources.traxo.com/tag/off-channel-leakage) [Corporate Travel Programs & Policy](https://resources.traxo.com/tag/corporate-travel-programs-policy) [![Traxo December Webinar Panelists](https://resources.traxo.com/hubfs/Traxo-December-Webinar-Zoom-Cover.jpg) ](https://resources.traxo.com/travel-program-compliance-whats-next) ## [Travel Managers Office Hours: What's Next for Program Compliance? ](https://resources.traxo.com/travel-program-compliance-whats-next) [Justin Morris](https://resources.traxo.com/author/justin-morris) As we approach 2021, it's critical to think strategically about travel program compliance and put a plan in place that safeguards your program. On December 8th, Traxo brought together three experienced travel managers to discuss what's next for program compliance. ### Travel Program Compliance Webinar Panelists: - Suzanne Boyan, ZS Associates (2019 [Watch the Webinar](https://resources.traxo.com/travel-program-compliance-whats-next) [Read](https://resources.traxo.com/travel-program-compliance-whats-next) [![Traxo December Webinar Panelists](https://resources.traxo.com/hubfs/Traxo-December-Webinar-Zoom-Cover.jpg) ](https://resources.traxo.com/travel-program-compliance-whats-next) [Customer Stories](https://resources.traxo.com/tag/customer-stories) [Corporate Travel Management](https://resources.traxo.com/tag/corporate-travel-management) [Corporate Travel Programs & Policy](https://resources.traxo.com/tag/corporate-travel-programs-policy) [Case Study](https://resources.traxo.com/tag/case-study) [![Traxo Ritchie Bros Case Study](https://resources.traxo.com/hubfs/Traxo-Ritchie-Bros-Case-Study-Image.jpg) ](https://resources.traxo.com/ritchie-bros-case-study) ## [Case Study: Ritchie Bros. Auctioneers ](https://resources.traxo.com/ritchie-bros-case-study) [Amber Hall](https://resources.traxo.com/author/amber-hall) Despite having a mandated travel policy, like many companies, Ritchie Bros. Auctioneers struggled with travel program leakage. Recurrent reconciliation and budgeting data challenges presented by this leakage activity was a key factor that drove Travel Administration Manager Michelle Grant to find travel data capture and intelligence provider, [Read the Case Study](https://resources.traxo.com/ritchie-bros-case-study) [Read](https://resources.traxo.com/ritchie-bros-case-study) [![Traxo Ritchie Bros Case Study](https://resources.traxo.com/hubfs/Traxo-Ritchie-Bros-Case-Study-Image.jpg) ](https://resources.traxo.com/ritchie-bros-case-study) [Webinars](https://resources.traxo.com/tag/webinars) [Corporate Travel Management](https://resources.traxo.com/tag/corporate-travel-management) [Corporate Travel Programs & Policy](https://resources.traxo.com/tag/corporate-travel-programs-policy) [Covid-19](https://resources.traxo.com/tag/covid-19) [![Travel Managers Office Hours: Managing Travel Program Changes](https://resources.traxo.com/hubfs/Travel-Managers-Office-Hours-Webinar-Managing-Travel-Program-Changes.jpg) ](https://resources.traxo.com/travel-managers-office-hours-managing-changes) ## [Travel Managers Office Hours: Managing Travel Program Changes ](https://resources.traxo.com/travel-managers-office-hours-managing-changes) [Justin Morris](https://resources.traxo.com/author/justin-morris) Due to the COVID-19 pandemic, the business travel industry experienced a massive amount of disruption in 2020. This disruption created the necessity for several travel program changes, from urgent adjustments in how companies address duty of care to policy changes enforcing greater program compliance. On October 27th, Traxo brought together three [Watch the Webinar](https://resources.traxo.com/travel-managers-office-hours-managing-changes) [Read](https://resources.traxo.com/travel-managers-office-hours-managing-changes) [![Travel Managers Office Hours: Managing Travel Program Changes](https://resources.traxo.com/hubfs/Travel-Managers-Office-Hours-Webinar-Managing-Travel-Program-Changes.jpg) ](https://resources.traxo.com/travel-managers-office-hours-managing-changes) [Webinars](https://resources.traxo.com/tag/webinars) [Corporate Travel Management](https://resources.traxo.com/tag/corporate-travel-management) [Corporate Travel Programs & Policy](https://resources.traxo.com/tag/corporate-travel-programs-policy) [![Traxo September 2020 Travel Managers Office Hours Town Hall Webinar](https://resources.traxo.com/hubfs/Traxo-September-Townhall-Webinar.jpg) ](https://resources.traxo.com/travel-managers-office-hours-september-town-hall) ## [Travel Managers Office Hours: Town Hall ](https://resources.traxo.com/travel-managers-office-hours-september-town-hall) [Matt Griffin, Traxo](https://resources.traxo.com/author/matt-griffin) On September 29th, we hosted our first town hall during the Traxo Travel Managers Office Hours webinar series. This webinar was only open to travel buyers to facilitate an open conversation regarding the countless hurdles travel managers now face, from [traveler safety ](https://www.traxo.com/traveler-safety)to expense reporting and what to do about unused tickets. Roughly 100 travel [Watch the Webinar](https://resources.traxo.com/travel-managers-office-hours-september-town-hall) [Read](https://resources.traxo.com/travel-managers-office-hours-september-town-hall) [![Traxo September 2020 Travel Managers Office Hours Town Hall Webinar](https://resources.traxo.com/hubfs/Traxo-September-Townhall-Webinar.jpg) ](https://resources.traxo.com/travel-managers-office-hours-september-town-hall) [Ebooks](https://resources.traxo.com/tag/ebooks) [Knowledge](https://resources.traxo.com/tag/knowledge) [![Decorative Image with eBook Title](https://resources.traxo.com/hubfs/travel-managers-toolkit-ebook-featured-image.png) ](https://resources.traxo.com/the-travel-managers-toolkit-ebook) ## [The Travel Manager's Toolkit: Essential Strategies for Modern Travel Management [eBook] ](https://resources.traxo.com/the-travel-managers-toolkit-ebook) [Brian Butler](https://resources.traxo.com/author/brian-butler) The world of corporate travel is evolving fast, and travel managers are at the forefront of these changes. From optimizing traveler satisfaction to staying compliant with policies and managing costs effectively, the role of a travel manager has never been more dynamic—or demanding. With this in mind, Traxo has developed a comprehensive resource [Get the eBook](https://resources.traxo.com/the-travel-managers-toolkit-ebook) [Read](https://resources.traxo.com/the-travel-managers-toolkit-ebook) [![Decorative Image with eBook Title](https://resources.traxo.com/hubfs/travel-managers-toolkit-ebook-featured-image.png) ](https://resources.traxo.com/the-travel-managers-toolkit-ebook) [Ebooks](https://resources.traxo.com/tag/ebooks) [Knowledge](https://resources.traxo.com/tag/knowledge) [![The Strategically Sustainable Business Travel Program eBook Thumbail](https://resources.traxo.com/hubfs/tclara-sustainability-thumbnail.jpg) ](https://resources.traxo.com/the-strategically-sustainable-business-travel-program-whitepaper-by-tclara) ## [The Strategically Sustainable Business Travel Program Whitepaper by tClara ](https://resources.traxo.com/the-strategically-sustainable-business-travel-program-whitepaper-by-tclara) [Scott Gillespie](https://resources.traxo.com/author/scott-gillespie) The “The Strategically Sustainable Business Travel Program” whitepaper, authored by industry expert Scott Gillespie of [tClara Consulting](https://tclara.com/), delves into the transformative power of complete travel data. Understanding and managing your company's sustainability efforts is no longer a distant goal but a tangible reality. With comprehensive travel data, [Get the eBook](https://resources.traxo.com/the-strategically-sustainable-business-travel-program-whitepaper-by-tclara) [Read](https://resources.traxo.com/the-strategically-sustainable-business-travel-program-whitepaper-by-tclara) [![The Strategically Sustainable Business Travel Program eBook Thumbail](https://resources.traxo.com/hubfs/tclara-sustainability-thumbnail.jpg) ](https://resources.traxo.com/the-strategically-sustainable-business-travel-program-whitepaper-by-tclara) [Ebooks](https://resources.traxo.com/tag/ebooks) [Knowledge](https://resources.traxo.com/tag/knowledge) [![Retailing Revolution](https://resources.traxo.com/hubfs/travel-retailing-revolution-ebook-featured-image.jpg) ](https://resources.traxo.com/travel-retailing-revolution-ebook) ## [Travel Retailing Revolution: Playbook for Managing Corporate Travel Bookings in the Brave New Retailing World ](https://resources.traxo.com/travel-retailing-revolution-ebook) [Brian Butler](https://resources.traxo.com/author/brian-butler) Welcome to the next chapter in corporate travel management, where the shifting landscapes of technology, consumer behavior, and global markets are transforming the way businesses approach travel retailing. Traxo is excited to introduce our latest resource, the "Travel Retailing Revolution: Playbook for Managing Corporate Travel Bookings in the [Get the eBook](https://resources.traxo.com/travel-retailing-revolution-ebook) [Read](https://resources.traxo.com/travel-retailing-revolution-ebook) [![Retailing Revolution](https://resources.traxo.com/hubfs/travel-retailing-revolution-ebook-featured-image.jpg) ](https://resources.traxo.com/travel-retailing-revolution-ebook) [Ebooks](https://resources.traxo.com/tag/ebooks) [Knowledge](https://resources.traxo.com/tag/knowledge) [![Decorative Image](https://resources.traxo.com/hubfs/traxo-guide-to-ndc-featured-imageAsset%201@1400x-50.jpg) ](https://resources.traxo.com/traxo-guide-to-ndc) ## [Traxo Guide to NDC: How to Prepare Your Corporate Travel Program ](https://resources.traxo.com/traxo-guide-to-ndc) [Matt Griffin, Traxo](https://resources.traxo.com/author/matt-griffin) The introduction of New Distribution Capability (NDC) is one of the major milestones in the digital transformation of the airline industry. NDC is a new standard developed by the International Air Transport Association (IATA) that aims to provide a more efficient and personalized way of distributing airline content through indirect channels. As [Get the eBook](https://resources.traxo.com/traxo-guide-to-ndc) [Read](https://resources.traxo.com/traxo-guide-to-ndc) [![Decorative Image](https://resources.traxo.com/hubfs/traxo-guide-to-ndc-featured-imageAsset%201@1400x-50.jpg) ](https://resources.traxo.com/traxo-guide-to-ndc) [Ebooks](https://resources.traxo.com/tag/ebooks) [Knowledge](https://resources.traxo.com/tag/knowledge) [Price Assurance](https://resources.traxo.com/tag/price-assurance) [![Decorative Image](https://resources.traxo.com/hubfs/price-assurance-ebook-featured-image-Asset%2018.jpg) ](https://resources.traxo.com/price-assurance-ebook) ## [Price Assurance: Supplier Negotiations, Rate Auditing & Re-Shopping [eBook] ](https://resources.traxo.com/price-assurance-ebook) [Matt Griffin, Traxo](https://resources.traxo.com/author/matt-griffin) Price assurance — which spans supplier negotiations, rate auditing and re-shopping — is a priority for all travel management teams. However, crafting an effective price assurance strategy can feel overwhelming. That's why we developed this price assurance eBook, which summarizes our three-part price assurance webinar series and provides a path [Get the eBook](https://resources.traxo.com/price-assurance-ebook) [Read](https://resources.traxo.com/price-assurance-ebook) [![Decorative Image](https://resources.traxo.com/hubfs/price-assurance-ebook-featured-image-Asset%2018.jpg) ](https://resources.traxo.com/price-assurance-ebook) [Ebooks](https://resources.traxo.com/tag/ebooks) [Health](https://resources.traxo.com/tag/health) [![](https://resources.traxo.com/hubfs/Traxo-4-Stages-of-Post-Pandemic-Recovery.jpg) ](https://resources.traxo.com/corporate-travel-the-four-stages-of-post-pandemic-recovery) ## [Corporate Travel: The Four Stages of Post-Pandemic Recovery ](https://resources.traxo.com/corporate-travel-the-four-stages-of-post-pandemic-recovery) [Matt Griffin, Traxo](https://resources.traxo.com/author/matt-griffin) **How to prepare for what's coming next** The COVID-19 pandemic has dealt a massive blow to the corporate travel ecosystem and there is still a long road ahead. Our conversations with leading risk management experts and travel management executives indicate the industry will transition through **four distinct phases of recovery**: 1. Triage 2. Taking Stock [Read the eBook](https://resources.traxo.com/corporate-travel-the-four-stages-of-post-pandemic-recovery) [Read](https://resources.traxo.com/corporate-travel-the-four-stages-of-post-pandemic-recovery) [![](https://resources.traxo.com/hubfs/Traxo-4-Stages-of-Post-Pandemic-Recovery.jpg) ](https://resources.traxo.com/corporate-travel-the-four-stages-of-post-pandemic-recovery) [All Resources](https://resources.traxo.com) ## Get the latest from Traxo Corporate travel management is a dynamic field. Join our mailing list to keep abreast of the latest news on Traxo products and key industry insights. [![Traxo](https://resources.traxo.com/hubfs/traxo-logotype-white.svg "Traxo")](https://www.traxo.com) © 2026 Traxo, Inc. All Rights Reserved.