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Travel Managers Office Hours: Managing Travel Program Changes

Due to the COVID-19 pandemic, the business travel industry experienced a massive amount of disruption in 2020. This disruption created the necessity for several travel program changes, from urgent adjustments in how companies address duty of care to policy changes enforcing greater program compliance. On October 27th, Traxo brought together three travel industry experts to discuss the management of travel program changes and how travel managers can be more effective as they continue improving their programs.

Change Management Webinar Panelists:

Topics Discussed in Traxo's October Webinar:

Al Comeaux discussed the way people think about management and how people make decisions. Al proposed that leaders must be experts at affecting emotion and provided examples of times when he led successful changes and when his employees successfully led him to make important decisions.

Will Tate talked about how COVID-19 altered the corporate travel landscape, shifting the priorities away from traveler satisfaction toward duty of care and program compliance. He also emphasized the churn travel managers can expect to see within the industry as COVID-19 continues to create new dynamics between travel buyers, travel management companies, suppliers and other industry players. 

Changes in TMC business models are among the most significant changes Will expects corporate travel to see in the coming months. As TMCs move away from transaction fees and become more subscription-based, it will become increasingly important for travel managers to access all of their business travel data in one place. Creating a single-system-of-record supports a more streamlined, omnichannel approach to travel management. 

Jennifer Steinke highlighted the numerous changes she’s faced in her own travel program – from managing multiple TMCs and coordinating with suppliers to creating strategic plans for the future. Jennifer encouraged travel managers to be mindful that the impact of COVID-19 extends to everyone in the corporate travel ecosystem, emphasizing that it’s important to rework supplier relationships in a way that works for both entities. 

These highlights are just a few of the many change management topics discussed in relation to corporate travel programs. To learn more about managing travel program changes, watch the webinar replay on Traxo's YouTube channel.

Travel Managers Office Hours - Managing Travel Program Changes:

NEXT

Case Study: Ritchie Bros. Auctioneers

Despite having a mandated travel policy, like many companies, Ritchie Bros. Auctioneers struggled with travel program leakage. Recurrent reconciliation and budgeting data challenges presented by this leakage activity was a key factor that drove Travel Administration Manager Michelle Grant to find travel data capture and intelligence provider,

Webinars

(ICF-hosted Webinar) Return to Travel: The Digital Divide

On October 15, 2020, ICF hosted a webinar about the return to travel after COVID-19 and the role of technology in managing this restart successfully. The webinar was hosted by ICF’s senior travel manager, Carmen Smith, with three travel data experts as panelists, including Traxo's Chief Product Officer, Matt Griffin.

The Webinar Panelists:

Dave

Webinars

Travel Managers Office Hours: Town Hall

On September 29th, we hosted our first town hall during the Traxo Travel Managers Office Hours webinar series. This webinar was only open to travel buyers to facilitate an open conversation regarding the countless hurdles travel managers now face, from traveler safety to expense reporting and what to do about unused tickets.

Roughly 100 travel

Case Study: Ritchie Bros. Auctioneers

Despite having a mandated travel policy, like many companies, Ritchie Bros. Auctioneers struggled with travel program leakage. Recurrent reconciliation and budgeting data challenges presented by this leakage activity was a key factor that drove Travel Administration Manager Michelle Grant to find travel data capture and intelligence provider,

Webinars

Travel Managers Office Hours: Town Hall

On September 29th, we hosted our first town hall during the Traxo Travel Managers Office Hours webinar series. This webinar was only open to travel buyers to facilitate an open conversation regarding the countless hurdles travel managers now face, from traveler safety to expense reporting and what to do about unused tickets.

Roughly 100 travel

Ebooks

How to Embrace an Omnichannel Strategy eBook

How to Embrace and Omnichannel Travel Management Strategy eBook

Will your business travelers always book how and where instructed?Will they always choose your company’s preferred airline, hotel, or car rental provider?

These are two prominent questions answered in Traxo's eBook, "How to Embrace an Omnichannel Strategy." By taking a closer look at

Webinars

(ICF-hosted Webinar) Return to Travel: The Digital Divide

On October 15, 2020, ICF hosted a webinar about the return to travel after COVID-19 and the role of technology in managing this restart successfully. The webinar was hosted by ICF’s senior travel manager, Carmen Smith, with three travel data experts as panelists, including Traxo's Chief Product Officer, Matt Griffin.

The Webinar Panelists:

Dave

Webinars

Travel Managers Office Hours: Town Hall

On September 29th, we hosted our first town hall during the Traxo Travel Managers Office Hours webinar series. This webinar was only open to travel buyers to facilitate an open conversation regarding the countless hurdles travel managers now face, from traveler safety to expense reporting and what to do about unused tickets.

Roughly 100 travel

Webinars

Are you Data Ready for Duty of Care? Talk from BTN Risk Summit

Business Travel News and Hospitality Lawyer hosted the Global Travel Risk Summit on July 29th, 2020. During the virtual event, Traxo's Chief Product Officer, Matt Griffin, shared insight on how businesses can become "Data Ready for Duty of Care." This means aggregating and applying every data point required to create a responsible and transparent

Webinars

Travel Managers Office Hours: What We've Learned

Over the last several months, everyone in the travel industry has had to adapt to the daily changes brought forth by the COVID-19 pandemic. In Traxo's Travel Managers Office Hours webinar for August, we caught up with three industry-leading travel managers to discuss what they've learned while managing corporate travel during a global health

Webinars

Travel Managers Office Hours: Stages of Recovery

Supplier Perspectives on Corporate Travel Recovery

As companies gradually restart business trips and the gears begin to turn again for airlines, hotels, and ground transportation suppliers, the world of business travel will look quite different for everyone.

Buyers have a host of considerations to address before they can re-open their travel

Webinars

Travel Managers Office Hours: Ask The Experts

Wondering what industry experts are saying about the future of corporate travel and what to consider when adapting and evolving your travel program?

View a candid conversation with three strategic, innovative thought leaders in corporate travel, moderated by Chad Costa from Traxo.

In this webinar, we discuss:

  • How to approach and develop new

Webinars

Travel Managers Office Hours: Addressing the Impact of COVID-19 on Our Travel Programs

Wondering what other corporate travel managers are seeing and doing in these confusing times? View a candid conversation with fellow travel managers on the front line and moderated by Chad Costa from Traxo. 

 

In this webinar, we discuss:

  • How their travel programs have been impacted
  • What they have done to adjust
  • What they are planning going

Whitepapers

Consolidated Supplier Resources for Covid-19 and Corporate Traveler Health

Last Updated: August 25, 2020

Many suppliers are enhancing their existing cleaning procedures and adding new protocols in order to provide better and safer experiences for travelers. The following information should help corporations to keep up with these updates.

Airlines

Webinars

Are you Data Ready for Duty of Care? Talk from BTN Risk Summit

Business Travel News and Hospitality Lawyer hosted the Global Travel Risk Summit on July 29th, 2020. During the virtual event, Traxo's Chief Product Officer, Matt Griffin, shared insight on how businesses can become "Data Ready for Duty of Care." This means aggregating and applying every data point required to create a responsible and transparent

Webinars

Travel Managers Office Hours: What We've Learned

Over the last several months, everyone in the travel industry has had to adapt to the daily changes brought forth by the COVID-19 pandemic. In Traxo's Travel Managers Office Hours webinar for August, we caught up with three industry-leading travel managers to discuss what they've learned while managing corporate travel during a global health

Webinars

Travel Managers Office Hours: Stages of Recovery

Supplier Perspectives on Corporate Travel Recovery

As companies gradually restart business trips and the gears begin to turn again for airlines, hotels, and ground transportation suppliers, the world of business travel will look quite different for everyone.

Buyers have a host of considerations to address before they can re-open their travel

Webinars

Travel Managers Office Hours: Ask The Experts

Wondering what industry experts are saying about the future of corporate travel and what to consider when adapting and evolving your travel program?

View a candid conversation with three strategic, innovative thought leaders in corporate travel, moderated by Chad Costa from Traxo.

In this webinar, we discuss:

  • How to approach and develop new

Webinars

Travel Managers Office Hours: Addressing the Impact of COVID-19 on Our Travel Programs

Wondering what other corporate travel managers are seeing and doing in these confusing times? View a candid conversation with fellow travel managers on the front line and moderated by Chad Costa from Traxo. 

 

In this webinar, we discuss:

  • How their travel programs have been impacted
  • What they have done to adjust
  • What they are planning going

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